Learn more from Frequently Asked Questions (FAQs)
Takaful is a Shariah-compliant system of financial protection where participants pool resources to safeguard one another against losses. Unlike conventional insurance, Takaful operates on principles of mutual cooperation, voluntary contributions (tabarru), and shared responsibility, ensuring that all activities align with Islamic law.
The main differences are:
- No Interest (Riba): Takaful avoids interest-based transactions.
- No Uncertainty (Gharar): Terms and conditions are transparent, minimizing uncertainty.
- No Gambling (Maysir): Risks are shared collectively, rather than one party profiting at the expense of another.
- Ethical Investments: Funds are invested in halal ventures.
Yes. All operations, products, and investments are overseen by our Shariah Advisory Board to ensure strict compliance with Shariah law.
Anyone can join Pegro Takaful, including individuals, families, small business owners, artisans, traders, and corporate organizations seeking Shariah-compliant risk protection.
We offer tailored Takaful plans, including:
- Basic Essentials Protection Plan (BEP): Covers essential business assets.
- Flexible Seasonal Protection Plan (FSP): Seasonal coverage for high-risk periods.
- Daily Trade Loss Protection Plan (DTLP): Daily cash payouts during temporary business disruptions.
- Inventory Damage and Spoilage Protection Plan (IDSP): Protects perishable goods from spoilage.
We provide:
- Clear documentation of terms and conditions.
- Regular financial reports to all participants.
- A mobile platform for participants to track their contributions, claims, and the Takaful fund's performance.
You can register through:
- Our website: www.pegrotakaful.com
- Mobile app: PegroTakaful
- Local agents: Nationwide
We offer flexible contribution schedules:
- Monthly
- Quarterly
- Annually
- Seasonally (for specific plans)
Payments can be made via mobile money, bank transfer, or directly through our app.
The minimum contribution varies depending on the plan you choose. For example, the Basic Essentials Protection Plan (BEP) offers low-cost contributions tailored to small business owners.
Follow these steps:
- Notify Pegro Takaful via the mobile app, website, hotline, or a local agent.
- Submit the necessary details and evidence (e.g., photos, receipts).
- Pegro Takaful will verify your claim within 24-48 hours (minor claims) or 3-5 business days (complex claims).
- Receive your payout via bank transfer or mobile wallet.
- Minor Claims: Resolved within 24-48 hours.
- Complex Claims: Processed within 3-5 business days.
You may need:
- Photos or videos of the loss/damage.
- Receipts or invoices for affected items.
- Police reports (in case of theft).
If your claim is denied, you will receive an explanation. You can appeal the decision by submitting additional evidence or contacting our Claims Support Team.
The surplus is either:
- Distributed among participants proportionally, or
- Retained to strengthen the fund for future claims.
Contributions are invested in halal ventures, such as:
- Real estate
- Agriculture
- Shariah-compliant stocks
Our Shariah Advisory Board monitors all investments to ensure compliance.
Yes, many of our plans offer customizable options, such as seasonal coverage periods or specific asset protection levels.
Depending on the plan, risks covered include:
- Theft
- Fire damage
- Spoilage of goods
- Temporary business closures due to unforeseen events
Currently, health coverage is offered as an add-on for select plans. Contact us for more details.
The app allows you to:
- Register as a participant.
- Pay contributions.
- File and track claims.
- Access your policy details.
- Monitor the Takaful fund’s performance.
Yes, the app uses industry-standard encryption and security protocols to protect your data and transactions.
You can reach us via:
- Hotline: +234 909 177 3576
- Email: support@pegrotakaful.com
- Visit: Your nearest Pegro Takaful branch or agent.
Yes, we conduct financial literacy workshops and Takaful awareness programs regularly. Visit our "Community Engagement" page for upcoming events.
Absolutely! We encourage referrals and even offer incentives for participants who refer new members. Contact us for details.
Yes, Pegro Takaful is fully registered and operates under the Nigerian Cooperative Societies Act, ensuring legal and regulatory compliance.
Yes. Takaful is open to everyone, regardless of faith, as it promotes ethical financial protection for all.
If your question isn’t listed here, please don’t hesitate to contact us. Pegro Takaful is here to serve and support you!